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This course provides an update on the key differences between the previous 17th Edition and new 18th Edition legislation and has been developed with NICEIC.

This course has been developed in partnership with NICEIC to provide a cost-effective way to update your knowledge in order to sit your 18th Edition test.

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business.

Communicating best practice and procedure helps employees to play their part in delivering good customer service. This course will help you to guide operations and improve staff performance without micro managing.

This online course provides learners with the knowledge and understanding needed to use both verbal and non-verbal communication techniques to deliver good service to customers.

This course has been developed to provide learners with an increased understanding of the principles behind providing a good service to customer.

This online course will provide learners with an understanding of the safety requirements, personal skills and knowledge required by someone working in an industrial environment.

Within today’s ever growing corporate world, private information security is obligatory within any organisation. The 'confidentiality bubble' restricts information flows, bringing both positive and negative consequences.

The course educates managers on how to manage pressure in themselves and others and details the legalities and implications of stress at work.

Confidence and Self-Esteem are not constant, everyone experiences lower levels from time to time. This module will help learners to understand why this happens and what they can do to get back on track.

Do you fear conflict in your workplace? This course will help you spot the warning signs and communicate in way that will take the tension out of stressful interactions and ensure you stay in control.

This Self-Assessment and Action Planning for Employability online course will help job seekers find employment faster by teaching you how to match your skills to a job role and how to present yourself in the best possible light.